2 research outputs found
Enterprise modelling framework for dynamic and complex business environment: socio-technical systems perspective
The modern business environment is characterised by dynamism and ambiguity. The causes
include global economic change, rapid change requirements, shortened development life
cycles and the increasing complexity of information technology and information systems
(IT/IS). However, enterprises have been seen as socio-technical systems.
The dynamic complex business environment cannot be understood without intensive
modelling and simulation. Nevertheless, there is no single description of reality, which has
been seen as relative to its context and point of view. Human perception is considered an
important determinant for the subjectivist view of reality. Many scholars working in the
socio-technical systems and enterprise modelling domains have conceived the holistic sociotechnical
systems analysis and design possible using a limited number of procedural and
modelling approaches. For instance, the ETHICS and Human-centred design approaches of
socio-technical analysis and design, goal-oriented and process-oriented modelling of
enterprise modelling perspectives, and the Zachman and DoDAF enterprise architecture
frameworks all have limitations that can be improved upon, which have been significantly
explained in this thesis. [Continues.
Implementing process improvement initiative: the role of visualisation and standardisation methods
Purpose: Due to the difficulties organisations face in implementing process improvement initiatives (PIIs), this research explores how visualisation and standardisation of business processes help organisations achieve PIIs to improve organisational performance.
Design/methodology/approach: A multi-staged case study strategy that analyse qualitative data and performs a process modelling analysis of quantitative data.
Findings: The paper makes two main contributions to existing knowledge. Firstly, it explains how taking the visualised and standardised methods on PIIs can reduce service delivery times and enhance organisational performance. Secondly, it demonstrates how adopting these dual methods offers a better chance of increasing organisational performance than using only a single method.
Research limitations/implications: Although the paper considers the flexibility in the standardisation of business processes as it gives scope for innovation and creativity on the part of the process, it did not consider if flexibility is possible without breaking the standardised working way. Hence, future research can consider this. Also, future research can hypothesise the BPM model and test for statistical generalisability.
Originality/value: The research offers new insight into how and when both visualisation and standardisation of PIIs can benefit organisations.</p